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Knowledge base
START HERE
General Setup
5
START HERE - Instructions how to setup your laptop (School Laptop & BYOD) (Students & Teachers)
What are Greenwood’s expectations around technology?
What laptop does Greenwood use?
I am BYOD. Can you repair my laptop and provide a loaner laptop?
Where can I find the BYOD specifications / technical requirements?
General IT
FAQ
7
What are the hours at the Help Desk?
How do I contact Greenwood's Help Desk?
I have forgotten my password (Employees and Students)
I've forgotten and need to reset my password (Parents)
I am an employee and want to request for a name change? What is the process?
View all 7
General
6
How do I order textbooks for my child?
How to use TeamViewer for remote support
How to chat with support?
Knowledge Base (KB) Badge
How to add a shortcut on a mobile phone (iOS or Android)
View all 6
ON School Portal & Blackbaud
School Portal for Students and Parents
8
Where is the School's Portal?
How parents can view courses, schedule, etc, in the School Portal
Files & Forms - How to access files in the Portal as a Student or Parent
How to receive email and text notifications from the School Portal (courses, athletics, etc.)
Signature for a form is "not saving" or keeps appearing as "not completed"
View all 8
Online Services & Software
Markbook
9
Markbook - How to install and backup properly
Markbook - Setting up and using the button panel (grid levels)
Markbook - Using Levels to analyze marks
Markbook Class Upload and Set Up
Markbook Marks Upload from Sheets
View all 9
Pear Deck
3
Getting Started with Pear Deck
⭐️ Pear Deck - Summer Tech PD
Pear Deck Tips & Tricks
⭐ Flipgrid
4
What is Flipgrid?
Example Flipgrid
Flipgrid Tutorial
⭐Summer Tech PD - Flipgrid Session Recording
Brisk Teaching
6
Brisk 101: Getting Started with Brisk Teaching
Brisk Boost, a teacher directed AI activity for students
Brisk Teaching: Generating Student Feedback on Google Docs or Slides
Brisk Teaching: Inspecting Student Writing
Brisk Teaching: Adjusting Reading Level/Language
View all 6
Screencastify
4
Screencastify - What is it and how to I install it? How do I get Pro License Access?
Screencastify - How do I use it to record the tab in Chrome?
How to use Screencastify?
Screencastify Video Tour (Recording, Screenwriting, and Editor)
Kahoot
2
Kahoot Playlists
Kahoot! Accounts - Using school (work) email
Padlet
2
What is padlet?
Get more from Padlet
Adobe
3
Adobe Cloud
How to install Adobe Cloud
How to sign documents / PDF using Acrobat Adobe
Easelly Pro
1
Infographics
Quizlet
2
What is Quizlet?
Finding Decks for Quizlet
Netflix
1
Netflix Access (Teachers ONLY)
Sketchup for Schools
1
Sketchup for Schools - How to access
Socrative
1
Socrative Pro
YouTube
1
Create a cc video using YouTube
Other Useful Apps and Resources
11
Window Snapping (Split Screen)
Report Comments Using Forms, Sheets, Save as Doc
Ctrl+K to add a hyperlink
Can I use or share copyright material as a teacher? Such as a game, a movie, etc.
Google Arts and Culture
View all 11
Google
General
8
Help with Google Apps, How do I find tutorials and help in Google Apps?
How to embed a Google Document (Doc, Calendar, etc.)
Add multiple users to Chrome (profile)
Deleting my blog in Blogger (Google)
Making my blog private in Blogger (Google)
View all 8
Google Doc
1
Mix Page Orientation in Google Doc between Landscape and Portrait
Google Meet
22
Google Meet - [visitors and parents] Getting Started with Meet
Google Meet - Tips for Using Google Meet
Google Meet - How to start or create a Meeting
Google Meet - Sharing video and sound in your meeting (with tips)
Google Meet - How to Share a Screen, Tab, or Window
View all 22
Gmail
8
Accessing Greenwood Gmail Accounts from a Mobile Device (Android or iOS)
How to send an email to many users in the School, Gmail Distribution Lists (Google Groups)
Is my email .COM or .ORG?
Old or incorrect email addresses autocompletes (keeps appearing) when I compose or send messages
How to make sure Gmail is your default mail client and will always open when you click on email links in Chrome.
View all 8
Helpful Add-ons and G Suite Functions
4
Docappender
Force Copy
Special Characters ✨⏳
Sparklines
Google Calendar
5
Adding Greenwood's Calendar to your Google Calendar
How to book a room in Google Calendar
Removing Calendars (such as an old class) from my Google Calendar
Transferring Calendar Event's Ownership to another User
Adding Appointments to your Google Work Calendar using Schedule Appointments
Google Drive
7
Google Drive - Installing Google Drive Client
Google Drive - Tips / How to Search and Organize Effectively
Google Drive - PD 2017, Archiving & Productivity Presenation
Backing up your work (Let Google Drive do it for you)
How to unshare a user from many (or all) docs in Google Drive
View all 7
Hapara
9
What is Hapara, Introduction and tips on using Dashboard
Using Hapara Smart Share
Assigning Students To Groups
Hapara Highlights Troubleshooting
In Hapara's Teacher Dashboard students are missing in my class
View all 9
Google Assignment
2
What is Google Assignment?
How do I setup Google Assignment?
Google Cloud Search
1
Google Cloud Search
IT Hardware
Printing and Printers
3
Online Printing for Students
How to add a printer to PC (staff only)
Removing a Printer (Staff Only)
Cameras and related peripherals
2
Can I borrow an optical drive (CD/DVD player)?
Document Camera Elmo with Google Meet
Classroom Audio / Visual Technology
5
How to use Clickshare in the Classrooms
AV Control Panels
Room 214 Crestron Audio Visual
Common Room Audio Issues
Using Multiple displays (Projector, Clickshare & Desk Monitor)
Visual Display Screens / Signage
2
Venue Vision Content Creation Specifications
Venue Vision Content Management System Instructions
Bluetooth Headphones
3
Ticpods Set up
Setting the sound path in a Meet
Soundcore Anker Liberty Air
Kiosk Sign In System (users)
1
Staff Signing IN and OUT using the Visitor Management System
Passwords, Network Access, and Your Accounts
Wireless Access
5
Wireless Access for Windows 10 (Microsoft)
Wireless Access for OSX (Apple)
Wireless Access for iOS (iPad and iPhone)
Wireless Access for Android
Who can access our wireless network?
Your Accounts
3
What are my Greenwood Accounts
When I log into Google, do I use .COM or .ORG?
Access school resources (i.e. Gmail, Drive, etc.) with a personal mobile device (e.g. phone)